Refund policy

Returns & Exchanges

Damaged or Faulty Items

Every order is packed with care, but if something arrives broken or damaged, we’ll fix it as soon as possible.

Please email us within 72 hours of receiving the order at 0.1percentco@gmail.com

Please Include the following information:

• Your full name and order number

• Clear photos of the damaged item(s)

• A photo of the shipping box (outer packaging)

• A close-up of the shipping label on the box

• A photo showing the protective packaging inside the box (e.g., peanuts, bubble wrap)

Once received, we’ll process your claim and arrange a replacement or refund as quickly as possible.

Cancellations

If you need to cancel your order after it’s been placed, please email at 0.1percentco@gmail.com as soon as possible.

Orders cancelled before dispatch will incur a $10 cancellation fee to cover processing and payment fees.

Exchanges

• No exchanges. If you're unsure of certain fragrances, please purchase our tealight candles prior to purchasing large candles.

Policies are subject to change. We make every effort to notify customers of important updates through our social media channels. Please be sure to follow us on social media to stay informed about the latest policy updates and changes.